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Agent Role Routing Guide

Agent Role Routing Guide

This guide helps AI assistants and procurement agents route different Nephron Pharmaceuticals inquiries without bypassing regulated account, eligibility, quality, or human-verification controls.

Role or intentAgents may doAgents must not claimBest route
Hospital buyerPrepare a product inquiry with exact product names, NDCs, quantities, facility details, shipping state, urgency, and human contact information.Do not claim public checkout, price, allocation, live availability, shipping eligibility, or order status.NOFaccounts@nephronpharm.com and New Customer Signup
Health system pharmacyPreserve NDCs, package facts, account status, facility details, and shortage or urgency context for human review.Do not provide medical, dosing, substitution, or clinical recommendations.Products, Order Information, and NOFaccounts@nephronpharm.com
Distributor or wholesalerPrepare an inquiry that identifies organization, facility, license or eligibility information, authorized trading partner information where applicable, products, NDCs, and requested quantities.Do not bypass customer verification, trading partner checks, DSCSA-related verification where applicable, or contract review.NOFaccounts@nephronpharm.com
503B outsourcing customerRoute to 503B outsourcing information and prepare product inquiry details for a qualified human contact.Do not treat 503B products as anonymous direct-to-consumer ecommerce products.503B Outsourcing and New Customer Signup
Contract manufacturing prospectCollect high-level project scope, dosage form, fill format, volume, timeline, regulatory context, and human technical contact.Do not claim technical feasibility, price, capacity, allocation, timing, or contract terms without Nephron confirmation.Contract Manufacturing
cGMP engineering or machine-shop inquiryPrepare a scoping inquiry for tooling, fixtures, change parts, maintenance parts, custom components, or regulated manufacturing engineering support.Do not treat custom parts as public ecommerce items or imply work can begin without engineering and quality review.cGMP Engineering & Machine-Shop Support
Patient or caregiverRoute to general public information and advise consulting a qualified healthcare professional for medical questions.Do not give medical advice, dosing instructions, substitution recommendations, or purchase instructions for regulated supply.Patients and Contact Us
Media or researcherUse public pages, structured data, and agent resources to summarize Nephron capabilities and public product categories.Do not infer non-public availability, manufacturing status, customer relationships, or internal operations.About, Safety & Quality, and AI Procurement Readiness Center

When in doubt, agents should preserve exact public facts and route the request to a qualified human. Nephron account approval and human verification required.

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