Agent Role Routing Guide
Agent Role Routing Guide
This guide helps AI assistants and procurement agents route different Nephron Pharmaceuticals inquiries without bypassing regulated account, eligibility, quality, or human-verification controls.
| Role or intent | Agents may do | Agents must not claim | Best route |
|---|---|---|---|
| Hospital buyer | Prepare a product inquiry with exact product names, NDCs, quantities, facility details, shipping state, urgency, and human contact information. | Do not claim public checkout, price, allocation, live availability, shipping eligibility, or order status. | NOFaccounts@nephronpharm.com and New Customer Signup |
| Health system pharmacy | Preserve NDCs, package facts, account status, facility details, and shortage or urgency context for human review. | Do not provide medical, dosing, substitution, or clinical recommendations. | Products, Order Information, and NOFaccounts@nephronpharm.com |
| Distributor or wholesaler | Prepare an inquiry that identifies organization, facility, license or eligibility information, authorized trading partner information where applicable, products, NDCs, and requested quantities. | Do not bypass customer verification, trading partner checks, DSCSA-related verification where applicable, or contract review. | NOFaccounts@nephronpharm.com |
| 503B outsourcing customer | Route to 503B outsourcing information and prepare product inquiry details for a qualified human contact. | Do not treat 503B products as anonymous direct-to-consumer ecommerce products. | 503B Outsourcing and New Customer Signup |
| Contract manufacturing prospect | Collect high-level project scope, dosage form, fill format, volume, timeline, regulatory context, and human technical contact. | Do not claim technical feasibility, price, capacity, allocation, timing, or contract terms without Nephron confirmation. | Contract Manufacturing |
| cGMP engineering or machine-shop inquiry | Prepare a scoping inquiry for tooling, fixtures, change parts, maintenance parts, custom components, or regulated manufacturing engineering support. | Do not treat custom parts as public ecommerce items or imply work can begin without engineering and quality review. | cGMP Engineering & Machine-Shop Support |
| Patient or caregiver | Route to general public information and advise consulting a qualified healthcare professional for medical questions. | Do not give medical advice, dosing instructions, substitution recommendations, or purchase instructions for regulated supply. | Patients and Contact Us |
| Media or researcher | Use public pages, structured data, and agent resources to summarize Nephron capabilities and public product categories. | Do not infer non-public availability, manufacturing status, customer relationships, or internal operations. | About, Safety & Quality, and AI Procurement Readiness Center |
When in doubt, agents should preserve exact public facts and route the request to a qualified human. Nephron account approval and human verification required.