MVD Pocket Neb (Model MVD-70) Troubleshooting Guide

The MVD Pocket Neb (Model MVD-70) is a handheld vibrating mesh nebulizer designed for convenient aerosol medication delivery. If you are experiencing any issues, follow the troubleshooting steps below to resolve common problems.

1. Device Not Powering On

• **Battery is not charged**
• Ensure the device is plugged into the Micro USB charger cable (MVD-70-6) and AC wall adapter (MVD-70-7).
• A blinking red light indicates charging, while a slow blinking green light means the battery is fully charged.
• **Medication Cup is not properly attached**
• Check that the Medication Cup (MVD-70-2) is securely connected to the Handset (MVD-70-1).
• **Battery lifespan has ended**
• If the device does not power on after charging, the battery may have reached the end of its lifespan. Contact MicroVapor Devices customer support at 1-844-563-8518.

2. No Aerosol Production

• **No medication in the cup**
• Ensure that the Medication Cup (MVD-70-2) contains medication (maximum 6 mL).
• **Medication Cup is not securely attached**
• Verify the Medication Cup (MVD-70-2) is properly connected to the Handset (MVD-70-1).
• Ensure the Mouthpiece (MVD-70-4) or Mask Adapter (MVD-70-5) is correctly installed.
• **Mesh Vapor Disk is clogged**
• Clean by running a cleaning cycle:
• 1. Fill the medication cup with distilled water.
• 2. Run the device for 15 seconds to clear debris.
• 3. Discard the water and air dry.
• If the problem persists, replace the Medication Cup (MVD-70-2).

3. Reduced Nebulization Rate

• **Low battery**
• Recharge the battery fully before use.
• **Medication level too low**
• Ensure that there is enough medication in the cup.
• **Mesh Vapor Disk requires cleaning or replacement**
• Follow the cleaning instructions in Section 2.
• If performance does not improve, replace the Medication Cup (MVD-70-2).

4. Device Shuts Off Unexpectedly

• **Low battery**
• Recharge the battery as indicated in Section 1.
• **Overheating protection activated**
• If the device runs for 20 minutes, it will automatically shut off. Allow it to cool before resuming use.
• **Medication Cup is loose or damaged**
• Ensure the Medication Cup (MVD-70-2) is securely attached.
• If cracks are present, replace the cup.

5. Medication Cup Leakage

• **Medication Cup is damaged**
• Inspect the Medication Cup (MVD-70-2) for cracks or leaks. Replace if necessary.
• **Medication Cup Cap is not properly closed**
• Securely close the cap before use.

6. Battery Not Charging

• **Faulty charger or cable**
• Use only the Micro USB charger cable (MVD-70-6) and AC wall adapter (MVD-70-7).
• **Device temperature too high**
• Allow the unit to cool before attempting to charge again.
• **Device not indicating charging**
• Blinking red light = charging in progress.
• Slow blinking green light = fully charged.
• If no light appears, check the power source or replace the charger cable.

7. Indicator Light Meanings

• Solid Green Light – Device is ON
• No Light – Device is OFF
• Solid Red Light – Low battery
• Blinking Red Light – Battery charging
• Slow Blinking Green Light – Battery fully charged
• Blinking Green/Red Light – Medication Cup not attached properly

8. Cleaning & Maintenance

• To maintain the MVD Pocket Neb, follow these steps after each use:
• 1. Remove the Medication Cup (MVD-70-2) from the Handset (MVD-70-1).
• 2. Discard any remaining medication in the cup.
• 3. Fill the cup with distilled water and close the cap.
• 4. Run the device for 15 seconds to clean the Mesh Vapor Disk (MVD-70-3).
• 5. Discard the distilled water and air dry.
• 6. Wipe the Handset with a damp cloth (DO NOT submerge in water).

9. Contact Information

• For further troubleshooting, replacement parts, or warranty support, please contact:
• MicroVapor Devices Customer Support
• 📞 1-844-563-8518
• 🌐 www.pocketneb.com